Support Rep-Patient Financial Services

Palo Pinto General Hospital•Mineral Wells, TX

About The Position

The Patient Financial Services Support Representative provides operational and administrative support to the Patient Financial Services department by performing revenue cycle support functions including mail processing, document imaging, payment posting, reconciliation support, account adjustments, and reporting. Ensures accurate and timely processing of payments and documentation within the Meditech EHR and patient accounting systems while supporting cash control and internal control processes. Ultimately, this position provides overall support to the Patient Financial Services department and works to ensure a positive patient billing experience.

Requirements

High school diploma or equivalent required
One year of previous experience in patient financial services, medical billing, or clerical work in a professional setting
Proficiency with computer applications Microsoft Outlook and Microsoft Excel required
Strong communication skills with the ability to handle sensitive financial information confidentially.
Strong organizational skills, excellent mathematical skills and proficient data entry skills needed

Nice To Haves

Experience working with multiple insurance providers and familiarity with insurance claim adjudication.
Demonstrated ability to manage complex billing issues
Bilingual skills, particularly in Spanish or other commonly spoken languages in the U.S., to better assist diverse patient populations.
Knowledge of healthcare regulations such as HIPAA and the Affordable Care Act.

Responsibilities

Scans and uploads daily reconciliation folders and supporting documentation into Meditech and document imaging systems.
Ensures all scanned documents are complete, legible, and properly indexed for audit readiness.
Prepares and distributes daily demographic and transactional reports to approved internal departments and external vendors.
Maintains confidentiality of patient and financial information in compliance with HIPAA and hospital policies.
Processes and posts insurance payments and patient credit card payments accurately and timely in Meditech.
Identifies discrepancies, missing documentation, or posting errors and escalates issues to PFS leadership as appropriate.
Posts account adjustment sheets received from collectors for denied and non-covered services in accordance with hospital policy and payer guidelines
Verifies posted payments, adjustment codes, and batch totals to support daily balancing and reconciliation.
Supports cash control processes by ensuring proper documentation and tracking of posted payments.
Serves as backup for cash posting functions to ensure continuity of operations during staff absences.