Patient Financial Services Coordinator - Flagstaff, AZ

Northern Arizona Healthcare•Flagstaff, AZ

2d•Onsite

About The Position

The PFS Coordinator is responsible for the timely and accurate processing, distribution, and documentation of all incoming and outgoing physical and electronic correspondences related to patient financial services. This includes incoming mail, faxes, lockbox correspondences, payments, and document requests. Supports administrative functions such as record review, payment validation, claim submission, and follow-up communications.

Requirements

High school diploma or GED-required.
Strong organizational skills and attention to detail.
Proficient in Microsoft Office Suite, email platforms, fax and scanning systems.
Ability to manage a high volume of mail and documentation efficiently and accurately.
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care.
Computers and other electronic devices are utilized across the organization and throughout each department.
Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

Nice To Haves

1–2 years of experience in healthcare billing, medical office, or administrative support - Preferred.
Familiarity with HIPAA regulations and medical billing systems (e.g., Cerner, HealthLogic) is a plus.
Excellent verbal and written communication skills.

Responsibilities

Administrative Open, review, date-stamp, scan, label, and distribute incoming mail from the mailroom to appropriate teams or departments.
Identify and forward misdirected correspondences such as tax documents, medical record requests, invoices, and physician letters to appropriate internal departments via interoffice mail or email.
Process correspondences received from payers and patients (e.g., authorizations, complaints, general inquiries).
Review payment correspondences and distribute to appropriate teams for action.
Review incoming fax correspondence and distribute to the appropriate personnel.
Receive and forward patient payments to appropriate personnel.
Print and mail applications, letters, appeals, relevant documentation, with certification if required.
Claims & Account Management Work the PFS ROI Request, settlement requests, attorney communications, and legal offers.
Manage insurance claims that must be printed and sent to appropriate payer or service unit.
Handle bankruptcy notices, scan court documents to patient accounts and apply adjustments per court orders.
Work the Cost Share Review Queue: Identify Medishare/Costshare plan patients and apply necessary adjustments.
Review and process deceased accounts.
Review payment postings and explanations of benefits (EOBs), ensuring adjustments are correct and claims are appropriately handled.
Communication Investigate and resolve returned mail using online and paper-based address validation tools.
Conduct thorough account reviews to confirm patients were billed correctly.
Compliance/ Safety Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
Completes all company mandatory modules and required job specific training in the specified time frame.