Patient Financial Services Coordinator

Behavioral Health Clinic • Wausau, WI

9h • $22 - $26

About The Position

The Patient Financial Services Coordinator plays a vital role in supporting the financial well-being of our patients while ensuring the clinic maintains healthy and accurate accounts receivable. This position is responsible for managing patient balances, coordinating payment arrangements, resolving billing inquiries, and guiding clients through financial conversations with empathy and clarity. In addition, this role supports the accurate setup and coordination of patient financial accounts, including insurance sequencing and verification, to help prevent billing issues before they occur. This role also includes overseeing the escalation process for unpaid balances, including preparing accounts for collections in alignment with clinic policies.

Requirements

• High school diploma or equivalent; associate’s degree in business, healthcare administration, or related field preferred
• 2+ years of experience in healthcare billing, patient accounts, or medical collections
• Understanding of insurance processes, patient responsibility, and billing workflows
• Experience working with EHR and billing systems; familiarity with reporting and account reconciliation
• Excellent written and verbal communication skills with a high level of professionalism and empathy.
• Working knowledge of Microsoft Office and Google products (Documents, Sheets, etc.)
• Ability to work effectively both independently and as part of a team
• Willingness to work occasional overtime

Responsibilities

• Review patient accounts regularly to identify outstanding balances and initiate appropriate follow-up.
• Coordinate patient financial accounts to ensure accurate setup, including correct designation of primary and secondary insurance coverage
• Review insurance information for completeness and consistency, identifying and correcting discrepancies that may impact billing or patient responsibility
• Contact clients via phone, email, and mail regarding overdue balances, payment options, insurance denials, or coverage concerns
• Clearly and compassionately explain billing statements, insurance EOBs, coverage determinations, and patient financial responsibility.
• Assist in resolving insurance-related account issues by coordinating with internal billing staff and front-office teams as needed.
• Establish and monitor payment plans, following up on missed payments and plan adherence
• Coordinate with the billing team to identify accounts requiring escalation or additional review
• Prepare delinquent accounts for third-party collections, ensuring thorough documentation and compliance with clinic policies
• Serve as the primary point of contact for collection agency communication and account handoffs
• Respond to patient inquiries with professionalism, maintaining a focus on resolution, clarity, and support
• Generate and distribute monthly billing statements and final notices as needed
• Maintain accurate and timely documentation of all communications and account activity within the EHR and billing systems
• Ensure compliance with HIPAA, financial privacy laws, and ethical billing practices
• Other duties as assigned

Benefits

• Starting pay $22.00 - $26.00 per hour
• Healthcare Benefit Package – Including Dental, Vision, STD, LTD, and Retirement Plan Options
• Supportive and collaborate team environment & Opportunities for advancement and leadership
• Paid Time Off (PTO) and Holidays
• In accordance with legal requirements and company policies, successful candidates for this position will be required to complete the form I-9, Employment Eligibility Verification, as part of the BHC Onboarding Process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED