Patient Financial Navigator

Kandu, Inc.•Los Angeles, CA

6d•$25 - $29

About The Position

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life. The Patient Financial Navigator serves as the primary point of contact for patients seeking information about insurance benefits, out-of-pocket costs, and financial assistance options for Kandu medical devices and services. This role requires a detail-oriented professional who can navigate complex insurance landscapes while delivering compassionate, accurate financial guidance to patients and their families.

Requirements

High school diploma or equivalent
Minimum 3 years of experience in medical billing, insurance verification, or patient financial services
Working knowledge of Medicare, Medicaid, and commercial insurance benefit structures
Demonstrated proficiency with insurance eligibility verification systems and medical billing software
Strong understanding of durable medical equipment (DME) billing practices and reimbursement
Excellent verbal and written communication skills with ability to explain complex financial information clearly
Proven ability to handle sensitive patient situations with empathy and professionalism
Strong attention to detail and organizational skills
Proficiency in Microsoft Office Suite

Nice To Haves

Associate's or Bachelor's degree in Healthcare Administration, Business, or related field
Certification as Certified Patient Account Representative (CPAR) or similar healthcare financial credential
Prior experience in a startup or fast-paced healthcare environment
Experience with neurological or rehabilitation medical devices
Bilingual capabilities (Spanish preferred)

Responsibilities

Conduct patient-facing financial discussions regarding insurance benefits, coverage determinations, and out-of-pocket cost estimates
Explain Kandu's income-based cash-pay program structure and guide patients through tier qualification and enrollment processes
Field inbound calls from patients with questions about their insurance benefits, billing statements, and payment options
Provide clear, accurate information about coverage for Kandu devices across Medicare, Medicaid, and commercial insurance plans
Provide support for patients who have insurance claim and/or statement questions with a focus on single-call resolution.
Interpret explanation of benefits (EOB) documents and communicate findings to patients in accessible language
Navigate billing software to access patient accounts, payment histories, and outstanding balances
Document all patient interactions and financial counseling sessions in company systems
Ability to perform insurance eligibility verification using industry-standard verification systems with correct interpretation.
Evaluate patient eligibility for financial assistance programs within established guidelines
Offer and set up payment plans for eligible patients within authorized approval limits
Escalate complex financial assistance cases and exceptions to appropriate leadership for review and approval
Maintain current knowledge of available patient assistance resources and community programs
Maintain accurate documentation of all patient financial interactions in compliance with HIPAA and company policies
Track and report key metrics related to patient financial interactions and outcomes
Collaborate with Revenue Cycle and Patient Services teams to resolve billing issues and improve patient experience
Stay current on changes to insurance policies, coverage guidelines, and reimbursement regulations