Patient Financial Coordinator - Paragon Infusion

Elevance Health • Arlington, TX

50d • Hybrid

About The Position

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting. Patient Financial Coordinator - Paragon Infusion Location: 3033 W President George Bush HWY., STE 100, Plano, TX 75075 Office Requirement: Hybrid 2; This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Associates will be expected to work in the office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are designated as virtual workdays, allowing you to work virtually from your preferred location. Schedule After Training: Monday - Friday, 8:00 AM - 6:00 PM Central Time; the specific 8-hour shifts between these hours will be discussed during the hiring process. Position Start Date: Tuesday December 09, 2025 Training Schedule: Monday - Friday, 9:00AM - 6:00PM, for the first month of the position. The Patient Financial Coordinator is responsible for processing and coordinating financial assistance.

Requirements

• Requires a high school diploma or equivalent and a minimum of 3 years of healthcare experience with verification of financials; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

• Previous experience with patient assistance programs: manufacturer assistance programs, foundation assistance programs, free drug programs, etc.
• Basic ability to use Microsoft Suite applications such as Word, PowerPoint, and Excel.
• Strong customer service skills: communication, active listening, problem-solving, patience, empathy, and adaptability are desired.
• Comfortability and willingness to be on the phone speaking to patients, members, and/or manufacturers 85% of your day.

Responsibilities

• Takes inbound calls, makes outbound calls, and assists in scheduling the patient orders.
• Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and/or foundation assistance programs.
• Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents.
• Keeps appropriate parties abreast of the patients' financial request.
• Documents and communicates the patient's medical record and financial assistance information.
• Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters.
• Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
• Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver.
• Demonstrates empathy and persistence to resolve caller issues completely.
• Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Performs other duties as assigned.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees