Patient Financial Advocate Bilingual

Intermountain Health

4d • $20 - $30 • Onsite

About The Position

Turn Compassion into Action—Become a Patient Financial Advocate! Do you believe everyone deserves access to quality healthcare? As a Patient Financial Advocate, you’ll be the trusted guide who helps patients overcome financial barriers and step confidently toward the care they need. In this role, you’re more than an advisor—you’re a lifeline. You’ll navigate insurance options, financial assistance programs, and payment solutions with expertise and empathy. Whether you’re supporting patients in clinics, hospitals, emergency departments, or call centers, your personalized guidance will make a lasting impact. You’ll simplify the complex—helping patients understand coverage, estimate costs, and access programs like Medicaid, ACA plans, and internal/external aid. You’ll also create manageable payment arrangements and deliver clear, compassionate education about insurance and billing. If you’re detail-oriented, empathetic, and thrive in a fast-paced, patient-focused environment, this is your chance to transform the financial side of healthcare into a journey of hope and possibility—one conversation at a time. Join us and make healthcare accessible for all. Your expertise can change lives. Schedule Saturday - Wednesday 11:30am - 8:00pm

Requirements

• Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.
• Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.
• Demonstrated proficiency in interpreting insurance Explanation of Benefits.
• Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email
• Demonstrates excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Ability to maintain confidentiality and comply with HIPAA and other regulations.
• Ability to demonstrate compassion, empathy, and respect for patients and their families.

Nice To Haves

• High School Diploma or GED.
• Experience in financial counseling, insurance verification, or collections.
• Experience with Epic
• Bilingual Spanish speaking

Responsibilities

• Provides financial counseling and assistance to patients and their families, explaining their insurance coverage, benefits, and out-of-pocket costs.
• Identifies and facilitates the application of financial assistance programs, such as Medicaid, charity care, or payment plans, for eligible patients.
• Completes and submits appropriate applications to Department of Human Services or MA Site as applicable.
• Follows up through determination.
• Obtains and verifies insurance information, authorizations, and referrals for scheduled and unscheduled services.
• Reviews and updates patient accounts, ensuring accuracy and completeness of demographic and financial information.
• Follows up with patients, providers, and insurance companies to resolve billing issues and disputes.
• Educates patients on their financial obligations and rights and provide information on billing policies and procedures.
• Documents all financial counseling and assistance activities in the electronic health record system.
• Collaborates with other departments and teams to ensure a positive and seamless patient experience.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees