Bilingual Patient Advocate

Phreesia

4d • $18 - $23 • Remote

About The Position

AccessOne MedCard, Inc., is an indirect wholly owned subsidiary of Phreesia, Inc. AccessOne is a market leader in providing financing solutions for healthcare receivables, working with some of the largest health systems in the U.S. AccessOne takes minimal credit risk and offers healthcare providers a scalable, compliant and operationally efficient tool that improves collections without undermining patient trust. Phreesia is committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re an eight-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. Patient Advocacy is the center of what AccessOne does, and the Patient Advocate Call Center is the core of the operations. Patient Advocates are dedicated to making the patient payment process as easy and effortless as possible, for both patients and providers. This is a work-from-home position. AccessOne is a Phreesia company. This role performs work for Phreesia's subsidiary, AccessOne MedCard, Inc. Payroll and benefits are provided by Phreesia, Inc. What You'll Do As a Patient Advocate, you will provide best-in-class service to health system patients in a call center environment by: Serve as the first point of contact for patients regarding billing questions, account balances, setting up payment plans, and create new or add charges to existing AccessOne accounts by handling inbound and outbound patient interactions with a high degree of professionalism, empathy and efficiency Review patient accounts, verify balances, and provide clear explanation of statements and adjustments Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance and information about products, services and policies, and escalate complex issues when necessary while maintaining ownership of the patient’s experience Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism Collaborate with internal teams to share patient insights and support continuous improvement Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies Other tasks or projects as needed or assigned What You'll Bring You are empathetic and passionate about helping people. You want to bring your talents to a company where what you do makes a positive impact on people’s lives. You thrive in a structured environment and are looking for a role that offers work/life balance. You’re always learning and growing, and you’re looking for a company that will support you on your professional development journey. The Patient Advocate, opportunity may be a match for you if you have the following knowledge, skills, and abilities:

Requirements

• Bachelor's Degree required
• Proficiency with MS Office, Windows OS, and web browsers
• Excellent verbal and written communication skills
• Effective time management and organizational skills
• High level of professionalism, reliability, and integrity
• Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods
• Ability to work in a fast-paced environment while maintaining accuracy and focus
• Strong analytical and decision-making skills to evaluate account details and recommend solutions
• Proven ability to safeguard highly confidential information
• Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy
• Spanish language fluency

Nice To Haves

• Medical billing experience
• Call center experience

Responsibilities

• Serve as the first point of contact for patients regarding billing questions, account balances, setting up payment plans, and create new or add charges to existing AccessOne accounts by handling inbound and outbound patient interactions with a high degree of professionalism, empathy and efficiency
• Review patient accounts, verify balances, and provide clear explanation of statements and adjustments
• Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance and information about products, services and policies, and escalate complex issues when necessary while maintaining ownership of the patient’s experience
• Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism
• Collaborate with internal teams to share patient insights and support continuous improvement
• Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies
• Other tasks or projects as needed or assigned

Benefits

• 100% Remote work + home office expense reimbursements
• Competitive compensation
• Flexible PTO + 8 company holidays
• Monthly reimbursement for cell phone + internet + wellness
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Variety of insurance coverage for people (and pets!)
• Continuing education and professional certification reimbursement
• Opportunity to join an Employee Resource Group

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees