Patient Fin Counselor - Oncology Support

Kettering Health Network • Kettering, OH

6d • Onsite

About The Position

The Patient Access Financial Counselor is responsible for ensuring all (Inpatients & Outpatients) Self Pay and or Insured Patients have access to, plus receive Financial Screening for assistance with payment options including finding a Payor Source (Medicaid Screening) for patient’s Out-of-Pocket liability during the Pre-Registration process through the Point of Service encounter to and or after Discharge process. Directly communicates with patients about Out-of-Pocket liabilities with expectation of collection with a respectful, caring, and professional manner. Plus, initiates all financial arrangements, assists with payment options, payment discounts with HCAP & K4U, submit patients to Loan Program and ensures screened patients are directed to Medicaid Screening vendor during the registration process. Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Requirements

• High school diploma or equivalent required.
• Previous 2 years of registration experience required.
• One or more years of customer service experience required.
• Demonstrates Competency in working in teams and ability to effectively communicate at all levels.
• Ability to function in high paced often stressful environment and or circumstances while maintaining a respectful, caring and professional manner.
• Excellent written and oral communication skills.
• Proficiency in using computer software; i.e. EPIC, Excel, Microsoft Word and email.
• Proficient in phone skills and customer service knowledge.

Nice To Haves

• College degree preferred in finance or healthcare field or any related field of study.
• Strong third party and self-pay collection experience preferred.

Responsibilities

• Ensuring all (Inpatients & Outpatients) Self Pay and or Insured Patients have access to, plus receive Financial Screening for assistance with payment options including finding a Payor Source (Medicaid Screening) for patient’s Out-of-Pocket liability during the Pre-Registration process through the Point of Service encounter to and or after Discharge process.
• Directly communicates with patients about Out-of-Pocket liabilities with expectation of collection with a respectful, caring, and professional manner.
• Initiates all financial arrangements, assists with payment options, payment discounts with HCAP & K4U, submit patients to Loan Program and ensures screened patients are directed to Medicaid Screening vendor during the registration process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED