Patient Family Liaison - COR

Chapters Health System • Ocala, FL

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About The Position

It's inspiring to work with apany w people truly BELIEVE in what they're doing! When you be part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We'remitted to providing outstanding patient care and a high level of customer service in ourmunities every day. Our employees make all the difference in our success! The Patient Family Liaison is responsible for presenting Chapters Health System's services to patients, families, andmunity partners. The Patient Family Liaison works closely with families to ensure that they are appropriately connected to clinical, social, andmunity resources.

Requirements

• High school diploma or equivalent required; Associate or Bachelor's degree preferred
• Minimum of two (2) years' experience in medical, home health, hospice, social work or sales
• Strong knowledge of the Medicare hospice benefit including eligibility requirements, levels of care, services provided, and reimbursement of services
• Ability to work in a fast-paced environment
• Strongmunication skills (verbal and written)
• Ability to learn Company's lines of services
• Excellent customer service focus
• Detail oriented
• Ability to multitask and prioritize
• Ability to present oneself in a professional manner
• Ability to manage physical demands and emotional stress of workload
• Strong goal/oue orientation with exceptional time-management skills
• Mobile Driver - Valid driver's license and automobile insurance per Company policy
• Reliable transportation to meet schedule
• Satisfactorilypletepetency requirements for this position.
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation inmunity and professionalanizations.
• Participate proactively in improving performance at theanizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Nice To Haves

• CNA, MA or LPN certification or other relevant certification preferred
• Experience providing information to families and patients

Responsibilities

• Responsible for receiving referrals and appointments for patient and family meetings. Forwards referrals to Care Access Coordinators to enter into EMR.
• Works collaboratively with the admission and sales teams while supporting patient, family, and referral partner's needs.
• Effectivelymunicates the benefits of the service lines to patients, families, and partners. Explains hospice services and philosophy of care and assesses patients and families' goals. May obtain consents.
• Conducts assigned visits as determined by the Care Connect Department. Communicates with Nurse the oue of meetings regarding patient/family goals of care, anticipated discharge dates, location and any other factors impacting hospice admission.
• Follows-up with Nurse or Social Worker regarding discharge plans.
• Maintains good records, including oue of patient family meetings through regular use of EMR and assigned reports. Documents follow-up plans in collaboration with or as directed by Nurse.
• Maintains a high level of urgency in responding to customer needs.
• Establishes and maintains professional relationships between Chapters Health System, its hospice affiliates, andmunity partners (including hospitals, physicians, long term care facilities, and assisted living facilities, w applicable).
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees