Family Liaison

Autism Care Partners•Warwick, RI

About The Position

Find your passion! ACP is looking for friendly faces, positive attitudes, and playful personalities to bring our services to life. We offer opportunities for individuals at all stages of their careers the opportunity to join a team of like-minded individuals who are passionate about changing the lives of the children and families we serve. Come grow with us! At Autism Care Partners (ACP), our mission is to empower families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care. Our collaborative teams provide comprehensive care throughout all stages of a child’s development by offering these services: Applied Behavior Analysis, Speech Therapy, Occupational Therapy, Social Work, and Diagnostic Evaluations (service availability varies by location). What you’ll be doing at Autism Care Partners: Effectively communicate with potential clients to assess their needs and determine eligibility for services offered Update client and employee census data to manage client wait lists Answer the telephone and follow-up with website and phone inquiries Assist families through intake process and verification of necessary documentation required Ensure insurance verification is completed and authorization is received prior to scheduling intake assessment with necessary clinician Notify caregivers of benefit and authorization information Submit family satisfaction surveys on regular schedule Actively engage with clients on a set schedule (including monthly family newsletters) to foster strong relationship and proactively address question or concerns Management and completion of client agreements and forms from intake to an annual basis Maintain a database of community resources for referrals and coordination of care Assist with outreach to and collaboration with local providers and other referral sources to provide information on ACP treatment hub locations and offerings Perform regular client audits of necessary documentation and signatures as outlined by ACP Compliance team Assist with request for continuation of care and coordination of care Scheduling Responsibilities: Enter and update schedules of ABA across clients and employees within the center Manage cancellations as they occur and arrange for coverage Communicate scheduling information with clients and staff Monitor EHR appointments for accuracy and completeness. Ensure errors are corrected in advance of payroll cycle. Providing back-up coverage for staff breaks as needed Operations Responsibilities: Facilitate ordering of necessary material Coordinate maintenance and repair requests. Coordinate IT support Including requests for center laptops and tablets, maintenance of hardware inventory, and submission and follow up on center IT tickets Administrative support including faxing, filing, scanning, shredding, among others Maintain organization and orderliness of the office Performing routine, daily office cleaning. More frequent, thorough cleaning will be required and documented while COVID pandemic guidelines are in place. Coordinating with Recruitment to greet prospective staff and give center tours and with HR to greet new employees

Requirements

Strong attention to detail
High degree of confidentiality
Excellent verbal, written, and interpersonal communication skills, including phone and email presence
Excellent time management and organization skills
Reliable and agile, with the ability to establish priorities and handle multiple tasks
Demonstrate strong initiative and independence in achieving goals
Proficient in Microsoft and Adobe applications
Ability to run and analyze reports and database analytics
Takes responsibility and ownership for a problem, project, or issue
Flexibility to adapt to the needs of the organization and clients
Associate or bachelor's degree preferred
Two years of experience in clerical/office support work; clinical/medical setting preferred.

Responsibilities

Effectively communicate with potential clients to assess their needs and determine eligibility for services offered
Update client and employee census data to manage client wait lists
Answer the telephone and follow-up with website and phone inquiries
Assist families through intake process and verification of necessary documentation required
Ensure insurance verification is completed and authorization is received prior to scheduling intake assessment with necessary clinician
Notify caregivers of benefit and authorization information
Submit family satisfaction surveys on regular schedule
Actively engage with clients on a set schedule (including monthly family newsletters) to foster strong relationship and proactively address question or concerns
Management and completion of client agreements and forms from intake to an annual basis
Maintain a database of community resources for referrals and coordination of care
Assist with outreach to and collaboration with local providers and other referral sources to provide information on ACP treatment hub locations and offerings
Perform regular client audits of necessary documentation and signatures as outlined by ACP Compliance team
Assist with request for continuation of care and coordination of care
Enter and update schedules of ABA across clients and employees within the center
Manage cancellations as they occur and arrange for coverage
Communicate scheduling information with clients and staff
Monitor EHR appointments for accuracy and completeness. Ensure errors are corrected in advance of payroll cycle.
Providing back-up coverage for staff breaks as needed
Facilitate ordering of necessary material
Coordinate maintenance and repair requests.
Coordinate IT support Including requests for center laptops and tablets, maintenance of hardware inventory, and submission and follow up on center IT tickets
Administrative support including faxing, filing, scanning, shredding, among others
Maintain organization and orderliness of the office
Performing routine, daily office cleaning. More frequent, thorough cleaning will be required and documented while COVID pandemic guidelines are in place.
Coordinating with Recruitment to greet prospective staff and give center tours and with HR to greet new employees