Patient Experience Transformation Partner

Essentia Health • Duluth, MN

5d • Hybrid

About The Position

The Patient Experience Transformation Partner supports the VP Of Patient Experience in the development of enterprise-wide patient experience strategy. Develops operational plans, initiatives and programs that support the implementation of the patient experience strategy at the system and operational unit levels. Fosters and supports a culture where Essentia Health patients feel safe and cared for.

Requirements

• 2 years experience in patient experience with knowledge of service excellence and processes
• Experience with small group facilitation and presentation skills
• Experience with analyzing, interpreting and communicating data to enhance process
• Experience working closely with other department managers regarding operations and processes to optimize the patient experience strategies

Nice To Haves

• Certified Patient Experience Professional (CPXP)
• Proficient in data visualization and able to utilize software, including, but not limited to PowerPoint and Excel to create meaningful executive summaries and other materials as needed to support a client’s improvement journey
• Process excellence and/or lean, six sigma certifications
• Regulatory background
• Excellent verbal and written communication skills reporting to senior leadership
• Analytical skills necessary to collaborate with department heads, supervisors, senior management, Board of Trustees members and others in evaluating problems and conducting improvement projects
• Ability to thrive in an ambiguous environments and circumstances

Responsibilities

• Develops trusting relationships across the organization necessary to communicate and carry out patient experience strategy and operational plans
• Leads change and understands the principals of change management
• Collaborates and connects with system teams including Quality, Nursing, Risk and others to understand the interdependencies of their performance in an effort to advance the patient experience
• Communicates proactively with leaders throughout the system (all levels and disciplines) and evaluates patient experience performance data to identify trends and opportunities for improvement
• Establishes data strategy with leaders and colleagues, including goal-setting and appropriate action planning to drive and support sustainable change
• Provides clear and concise communication that propel results
• Analyzes patient and physician experience data and trends and makes recommendation decisions to senior leadership and management on improvement strategies in their areas utilizing formal and informal feedback mechanisms
• Provides direction and leadership to achieve the best experience for patients and their families
• Aligns service expectations with the operational initiatives of the organization
• Stays abreast of the latest trends and evidence based best practices in patient experience
• Collaborates with senior leaders to complete operational plans, budget expectation and productivity targets

Benefits

• At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance.
• Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary.
• For full details, refer to your benefit summary or contact our HR Service Center at [phone].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees