Patient Experience Transformation Leader - Full-Time - Atlantic Health Overlook Medical Center
About The Position
The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlantic Health. This role blends technical acumen in process improvement (Lean, Six Sigma) with a deep understanding of healthcare operations, culture, and empathy. Reporting to the Director of Experience Transformation & Consumer Insights, this leader partners with executives, site leaders, and interdisciplinary teams to convert insight into action. The ideal candidate is a data-savvy change agent who is passionate about healthcare, brings structure and clarity to complex environments, and inspires teams to own and elevate the patient and family experience.
Requirements
- Technical acumen in process improvement (Lean, Six Sigma)
- Deep understanding of healthcare operations, culture, and empathy
- Data-savvy change agent
- Passionate about healthcare
- Ability to bring structure and clarity to complex environments
- Ability to inspire teams to own and elevate the patient and family experience
Responsibilities
- Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
- Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
- Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight-led change
- Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
- Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
- Mentor and coach team members in continuous improvement methodology and structured problem-solving
- Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
- Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
