Southern NH Health Patient Experience Specialist - Full Time
About The Position
The Patient Experience Specialist at Southern New Hampshire Health System (SNHH) will lead initiatives to enhance patient, family, and visitor experiences by promoting empathy, responsiveness, and service excellence. Acting as a liaison between patients, staff, and leadership, this role ensures patient voices are heard and concerns are resolved promptly. The Specialist will champion strategies to improve satisfaction, trust, and operational performance, driving continuous improvement and fostering a culture of patient-centered care that strengthens SNHH's reputation and supports positive outcomes.
Requirements
- Bachelors degree in Health Care Administration required
- Minimum of 2 years of experience in a similar healthcare setting required
Nice To Haves
- Masters preferred.
Responsibilities
- Work collaboratively with department leaders and patient relations teams and formal institutional grievance processes.
- Lead initiatives that directly improve patient satisfaction, experience and engagement.
- Collaborate with marketing and community outreach teams to promote SNHH patient-centered values.
- Promote service excellence principles and effective communication techniques.
Benefits
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term, long-term disability, life & pet insurance
- Student Loan Forgiveness & Discounts
- 403(b) Retirement savings plans
- Continuous earned time accrual
- & So much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Number of Employees
5,001-10,000 employees
