Patient Experience Specialist

ProgressiveHealth • Mount Vernon, IL

12h • Onsite

About The Position

ProgressiveHealth of Indiana, LLC is seeking an energetic and customer service-driven Patient Experience Specialist to manage front office responsibilities in their patient settings. This is a full-time, in-office position with a weekday, day-shift schedule. While no previous experience is needed, it would be ideal to have. This role offers a valuable opportunity to expand knowledge and gain experience in the healthcare industry within a growing, progressive, supportive, and innovative team. ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more. They are dedicated to delivering superior care and improving both patient and client outcomes, with over 1,000 employees supporting operations across the United States and in Canada.

Requirements

• Have a high school diploma or GED
• Have the ability to stand, walk, and sit throughout the entire assigned shift
• Have a high degree of professionalism in both written and verbal communication
• Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
• Have the ability to work both independently and in a team environment, without constant supervision
• Be able to maintain confidentiality
• Be able to adapt, learn, and multitask in a fast-paced setting
• Candidates to be authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa (e.g., H-1B, OPT, etc.)

Nice To Haves

• At least a year of related experience and/or training
• Past medical office experience is preferred but not required

Responsibilities

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coordinating with the patient and/or referring physician to obtain referrals
• Documenting referrals as directed in appropriate logs
• Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
• Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
• Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
• Collecting all monies that are due prior to each visit (Could include co-payments, deductibles, co-insurance, and payments on statements)
• Answering incoming telephone calls in a consistent and professional manner, with attention to detail
• Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
• Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator

Benefits

• Opportunity for important work/life balance
• Monthly bonus potential
• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents (Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications)
• Company-sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary period
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees