Patient Experience & Recovery Specialist

Penrose & Associates Physical Therapy • Lacey, WA

5d

About The Position

Are you passionate about helping people achieve their health, recovery, and longevity goals? Do you love connecting with others, educating them on innovative wellness solutions, and being part of a dynamic, patient-focused team? We’re seeking a friendly, motivated individual to become the face of our Premium Recovery Plan and Longevity Lounge that is confident in relationship building and comfortable with recommending/selling services that benefit the patient's goals.

Requirements

• Outgoing, empathetic, and genuinely interested in people’s well-being including recommending services not covered by insurance.
• Comfortable with technology and learning new wellness modalities.
• Confident communicator who can explain the value of premium services in simple, relatable terms (training provided on the services and what they do).
• Sales-minded, but always focused on building trust and long-term relationships.

Nice To Haves

• Previous experience in wellness, fitness, hospitality, and sales is a plus.

Responsibilities

• Greet patients warmly and guide them through their recovery and wellness journey.
• Educate patients on the benefits and value of regenerative & recovery therapies, including Red Light Therapy, EMTT, and Stimpod (training provided).
• Apply and oversee the use of recovery tools and therapies, ensuring patient comfort and safety.
• Collaborate with physical therapists to understand each patient’s goals and tailor recommendations.
• Proactively introduce patients to our Premium Recovery Plan and Longevity Lounge, highlighting how these services support their health and lifestyle aspirations.
• Track patient progress, answer questions, and provide ongoing encouragement. Alert therapists when patients are not seeing the outcomes expected as we may need to consider a different course of action.
• Ability to greet patients, bring back to therapist, engage in meaningful conversations as as a therapy technician
• Support therapists by ensuring smooth transitions between therapy and recovery services.
• Maintain a clean, welcoming, and organized therapy and lounge environment including cleaning and maintaining machines/equipment.

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees