Patient Experience Specialist, Brooks Halifax, Full-time

Brooks Rehabilitation•Daytona Beach, FL

6d•Onsite

About The Position

The Patient Experience Specialist actively works to improve the patient experience through leveraging technology, innovation, and process improvements. This highly motivated/independent individual is responsible for recommending and leading initiatives to achieve superior patient experience consistent across our Inpatient Hospitals. They will assume the primary role in educating staff on the culture of excellence we expect towards our patients. Another portion of their role consists of documentation/reporting concerns and compliments to inpatient leadership and appropriate team members. Location: Brooks Halifax Hospital at 303 N Clyde Morris Blvd, Daytona Beach, FL 32114

Requirements

Minimum of a Associates Degree required or equivalent relevant work experience preferred
Interest in researching/leveraging technology to improve patient experience
Proficient knowledge of Microsoft Office Suite (Excel, Power Point, Word).

Responsibilities

Investigate new technology to enhance the patient experience
Workflow and process improvement initiatives for a consistent care experience
Creating guidelines for consistency around patient experience engagement across clinics, this includes action plans with our Inpatient Hospitals.
Actively manages and monitors the Patient Satisfaction Surveys, analyzes data, highlights trends and makes recommendations for improvement to leadership.
Coordinates the development and implementation of initiatives, policies and procedures, including staff education activities (A.R.T. of Caring), to improve patient experience.
Acts as a liaison to address patient complaints, ensuring all complaints are formally tracked, routed to the proper department for complete service recovery, and closed.
Travel required to multiple Inpatient locations
Performs other duties as assigned