Patient Experience Specialist - Quality Improvement
About The Position
The Patient Experience Specialist works to identify and implement patient experience improvement activities and to ensure an excellent experience of care for patients and families in all care settings. This is accomplished through facilitating coaching and learning interventions to improve patient experience. The Patient Experience Specialist also provides a channel between the patient and the organization through which patients may seek potential solutions to problems and concerns related to the care provided. The Patient Experience Specialist acts as a neutral party in sensitive care concerns and patient experiences by actively listening, instilling trust and confidence, and conveying professionalism to the patient(s), provider(s), or staff member(s) involved. This position partners with patients, leaders, providers, and staff to realize organizational patient experience goals.
Requirements
- Bachelor’s degree in a healthcare, hospitality, business, communications or related field.
- Five years’ of related work experience, such as working in a healthcare or customer service role.
- Demonstrated ability to lead projects and work independently, and prioritize multiple tasks.
- Demonstrated knowledge of Microsoft Office products.
- Strong written and verbal communication skills.
Nice To Haves
- Master’s degree in related field.
- Experience working in patient experience or patient relations.
- Certified Patient Experience Professional (CPXP) by the Patient Experience Institute.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Number of Employees
5,001-10,000 employees
