Patient Experience Representative

LCMC Health•New Orleans, LA

5d•Onsite

About The Position

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests. Provides visitor badges to all that enter into the building proceeding to the upper levels to visit a patient room. Obtains identification to provide a badge is a necessary to ensure the identity of those visiting for the safety of patients and guest. Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization. Collaborates with leadership to identify complaint trends. Gives feedback to facilitate system improvements to better meet the consumer's needs and further enhance patient experience. Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patient's overall experience. EDUCATION/EXPERIENCE QUALIFICATIONS Required: High School Diploma/GED or equivalent OR 2 years of work experience. Preferred: 6 months to 1 year of Customer Service experience in a health care setting. Other work experience will be considered (i.e., cashier, receptionist, hotel front office, or other similar function). KNOWLEDGE, SKILLS, AND ABILITIES Must have effective communication skills. Guest relations skills. Ability to multi-task and have computer software skills. Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs and holidays. WORK SHIFT: Variable Hours (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Children’s Hospital, at the heart of LCMC Health’s incredible community of care, has been the go-to hospital for expert children’s health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children’s Hospital’s 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States. About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.

Requirements

High School Diploma/GED or equivalent OR 2 years of work experience.
Must have effective communication skills.
Guest relations skills.
Ability to multi-task and have computer software skills.
Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs and holidays.

Nice To Haves

6 months to 1 year of Customer Service experience in a health care setting.
Other work experience will be considered (i.e., cashier, receptionist, hotel front office, or other similar function).

Responsibilities

Welcomes patients and visitors to the hospital.
Provides information and directions to locations throughout the hospital for patients and guests.
Provides visitor badges to all that enter into the building proceeding to the upper levels to visit a patient room.
Obtains identification to provide a badge is a necessary to ensure the identity of those visiting for the safety of patients and guest.
Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization.
Collaborates with leadership to identify complaint trends.
Gives feedback to facilitate system improvements to better meet the consumer's needs and further enhance patient experience.
Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patient's overall experience.

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