PATIENT EXPERIENCE REPRESENTATIVE

Froedtert • Milwaukee, WI

2d • Onsite

About The Position

Serves as an important “Contact Impression Officer” of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver exceptional and memorable concierge-style customer service and hospitality for our patients and families. The patient facing Patient-Experience Rep works in the ED, on In-Patient floors, in End of Life patient situations, and with VIP patients, working constantly to help generate an environment where patients and their families feel secure, informed, and understood. This customer service orientated position is sourced from, and directly supports, Froedtert Health’s vision of being a trusted leader in health care. This position requires a professional, helpful, and friendly attitude as it is patient and family facing.

Requirements

• A minimum of 5 years of experience in Guest Services or a minimum of 6 months of experience internally at Froedtert Hospital is required.
• High School diploma or equivalent is preferred.
• To be completed within first six months, minimum forty hours shadowing experience within each area: o Patient Experience Rep / EOL Family Coordinator o Patient Experience Rep / Froedtert Emergency Department o Patient Experience Rep / In-Room Patient Rounding o Patient Experience Rep / VIP.
• Proficient in Microsoft programs.
• Strong verbal intra and interdepartmental communication skills.
• Ability to track data in an accurate and timely manner for the purposes of supporting customer service analytics.
• American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.

Nice To Haves

• Bilingual is preferred.
• Ability to execute security protocol assignments during an emergency drill, preferred.
• Proficiency in Epic is preferred.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees