Patient Experience Representative Service Excellence/Per Diem

CHRISTUS Health • Santa Fe, NM

4h • Onsite

About The Position

The Patient Experience Representative is responsible for
ensuring that every person approaching the medical center is greeted, provides
direction to desired location, including transporting (walking or wheelchair)
individuals to area, and visitors are offered assistance as appropriate in order
to feel accepted and welcome. Patient Experience Representative will be asked to
screen patients/visitors/associates, enforce visitor/support person
restrictions, perform service recovery, and assist during special events.

Requirements

• High School Diploma or equivalent
• Hospitable and sensitive to needs and feelings of others
• Passion for making people feel welcome
• Comfortable talking to and greeting patients, associates, and visitors
• Ability to enforce challenging restrictions in time of infectious disease outbreaks
• One year experience working in customer service preferred

Nice To Haves

• BLS issued by American Heart Associate is preferred

Responsibilities

• Ensuring that every person approaching the medical center is greeted
• Provides direction to desired location
• Transporting (walking or wheelchair) individuals to area
• Visitors are offered assistance as appropriate in order to feel accepted and welcome
• Screen patients/visitors/associates
• Enforce visitor/support person restrictions
• Perform service recovery
• Assist during special events

What This Job Offers

• Education Level: High school or GED