Patient Experience Representative - Immunology

Boston Children's Hospital • Boston, MA

6d

About The Position

Position summary: You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. Key responsibilities Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Check In / Check Out: Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with Financial Counseling Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed

Requirements

• A high school level of education
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies
• Prior customer service or administrative experience preferred

Nice To Haves

• bachelor's degree

Responsibilities

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling
• Recording and forwarding messages
• Triaging calls for urgent information or services
• Initiating call for emergency services
• Providing routine clerical support as needed

Benefits

• This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees