Patient Experience Representative - Lab (Full-Time)
About The Position
Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion, and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of a Patient Experience Representative at our West Lakes Lab at The Iowa Clinic might look like? Arrive at work in the morning - no night shifts here! Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes. Greeting lab patients, and pulling orders for patients Strives to create The Iowa Clinic Experience with each interaction. Leave in the evening - hooray for working standard clinic hours!
Requirements
- High School diploma or equivalent required.
- No medical office experience necessary, we will train you!
- Highly motivated to work in a healthcare setting.
Nice To Haves
- You love exceeding people's expectations
- You enjoy having fun where you work
- Finding meaningful connections is what you live for
Responsibilities
- Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
- Greeting lab patients, and pulling orders for patients
- Strives to create The Iowa Clinic Experience with each interaction.
Benefits
- One of the best 401(k) programs in central Iowa, including employer match and profit sharing
- Employee incentives to share in the Clinic's success
- Generous PTO accruals and paid holidays.
- Health, dental, and vision insurance
- Quarterly volunteer opportunities through a variety of local nonprofits
- Training and development programs
- Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
- Monthly departmental celebrations, jeans days, and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350/year in incentives
- Employee feedback surveys
- All employee meetings, team huddles, and transparent communication
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
501-1,000 employees
