Patient Experience Representative III

Mindful Care • New York, NY

1d • $20 - $23 • Onsite

About The Position

The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Requirements

• High school diploma or equivalent required, college degree preferred
• Previous experience in healthcare is preferred
• Prior customer service experience, medical or mental health practices preferred
• Must be bilingual - Spanish/English
• Excellent interpersonal skills and professional manner
• Strong verbal and written communication skills
• Ability to schedule appointments depending on the patient needs
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Nice To Haves

• Previous experience in healthcare
• Prior customer service experience, medical or mental health practices preferred
• college degree preferred

Responsibilities

• Scheduling appointments for new and existing patients
• Reviewing New Patient appointment requests and obtaining the required documentation for check in
• Checking insurance eligibility and benefits
• Managing in-person visit collections
• Handling patient communications via email, text, and phone as needed
• Addressing prescription (Rx) issues and requests
• Preparing and sending appointment confirmation letters
• Issuing work and school excuse letters
• Processing incoming New Patient referrals
• Coordinating emergency activations as needed
• Supporting TMS services for in-person visits
• Additional tasks assigned by management

Benefits

• Opportunities for career growth and skill development.
• Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
• Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED