Patient Experience Navigator

Kindbody • Los Altos, CA

5d

About The Position

As an experienced Patient Experience Navigator reporting to our Practice Manager, you will promote and enhance the patients’ health and experience by providing patient support through excellent attention to detail and proactive customer service. This role is a full-time position.

Requirements

• Two years or more of customer service experience is required
• Two years of experience in a clinic or medical office setting is required
• Experience in women's healthcare or fertility is required
• Must have great communication skills and be a people-oriented person
• Must be well-organized and efficient
• Proficient at keeping patients records

Responsibilities

• Manage inbound customer communication (phone, secure messaging, email & chat) and ensure all messages are answered in a timely fashion
• Maintain clear communication with management about overall customer service
• Comforting patients by anticipating patients' anxieties; answering patients' questions
• Filing and retrieving patient records, maintaining patient accounts, using electronic medical records
• Assist physicians with scheduling patients and troubleshoot scheduling issues
• Attend all new patient visits for entirety of visit
• Adhering to all standards, policies and procedures associated with safety, sanitation, confidentiality and company operations
• Additional duties as requested

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed