Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Experience Manager will be responsible for leading the market to address member's perception and increase UHC's performance on CAHPS and HOS. The role is responsible for implementation of programs and processes designed to build and improve member experience within his/her designated market and assigned provider groups. This role will be working with provider executives and UHC Market leaders and executives on solving one of UHG's most complex problems. This work will require collaboration with UHC business unit leaders, provider groups and complex networks to lead the change that is needed in CAHPS survey results. If you are located in DC, MD, VA, WV, or NC, you will have the flexibility to work remotely as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.