Manager Patient Experience Manager
About The Position
The Patient Experience Manager provides management and oversight of the Patient Experience team and Language Services program. The manager is responsible for developing and maintaining a culture of patient-centered care and service excellence within the hospital and also collaborates with various departments to ensure continuous improvement in patient satisfaction. This role combines an understanding of change management principles and tools, a proficiency in measurement and data interpretation, and an understanding of health services delivery and the clinical operating environment, in order to provide support to operating units in achieving excellence in the delivery of patient care. This role also emphasizes improving the overall patient experience through data-driven initiatives, staff training, and effective communication strategies. Collaborates with the Patient Relations Manager, Volunteer Manager and Department Director to identify opportunities to enhance the patient experience.
Requirements
- Understanding of change management principles and tools
- Proficiency in measurement and data interpretation
- Understanding of health services delivery and the clinical operating environment
Responsibilities
- Management and oversight of the Patient Experience team and Language Services program
- Developing and maintaining a culture of patient-centered care and service excellence within the hospital
- Collaborating with various departments to ensure continuous improvement in patient satisfaction
- Providing support to operating units in achieving excellence in the delivery of patient care
- Improving the overall patient experience through data-driven initiatives, staff training, and effective communication strategies
- Collaborating with the Patient Relations Manager, Volunteer Manager and Department Director to identify opportunities to enhance the patient experience.
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
