Patient Experience Manager 4

Sodexo Careers • Detroit, MI

12d

About The Position

Apply today to be part of a team that makes every moment matter, while transforming the patient experience! Sodexo is seeking a Patient Experience Manager 4 to join our healthcare segment in Michigan. As part of our healthcare operations team, you will serve as a subject matter expert (SME) in patient food service, driving satisfaction, compliance, and operational success. A valid driver’s license and acceptable driver’s license record check is required . Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being

Requirements

• Strong background in customer service, patient satisfaction, and team leadership
• Proven ability to train, coach, and develop teams to deliver exceptional service
• Excellent communication, problem-solving, and relationship management skills
• Minimum Education Requirement: Bachelor’s degree or equivalent experience
• Minimum Functional Experience: 3 years

Nice To Haves

• Experience with HealthTouch, Cbord, Smartsheets, and Microsoft Office Suite a plus

Responsibilities

• Lead and manage Sodexo’s Patient Meal Programs and service standards across the hospital.
• Partner with hospital leadership and Sodexo managers to develop and execute action plans that elevate patient satisfaction scores.
• Conduct rounding, surveys, and assessments to monitor service quality and identify opportunities for improvement.
• Train and mentor frontline staff and managers on Healthtouch, service tools, and patient engagement practices.
• Collaborate with clinical and operational teams to ensure compliance with Sodexo and hospital standards.
• Serve as a liaison with clients, IT systems, and EMR platforms to support seamless patient services.
• Report on patient satisfaction metrics (Press Ganey, NRC, Experiencia) and implement strategies to improve outcomes.

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees