Patient Experience Manager 3
About The Position
Are you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance? Sign on bonus of $2,500 is available Sodexo is seeking a Patient Experience Manager 3 for Tallahassee Memorial Healthcare located in Tallahassee, Florida. Tallahassee Memorial Healthcare is a 789-bed hospital and has been recognized by U.S. News and World Report as one the best regional hospitals in Florida. This position will focus on patient visitation, service recovery, tracking patient satisfaction metrics. This position will also supervise the patient Hostess team. We are seeking a charismatic, data analytic driven and organized manager to support a team of 30 frontline staff and ensure client and patient needs are satisfied. The preferred candidate should have experience training staff and possess excellent customer service skills and interpersonal skills with patients and clients.
Requirements
- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
- knowledge of nutrition and specialized diets
- experience with oversight of diet offices
- strong management skills, preferably in health care
- Minimum Education Requirement: Bachelor’s degree or equivalent experience
- Minimum Functional Experience: 3 years
Responsibilities
- evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
- oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
- perform tray assessments to ensure food quality and presentation and tray accuracy
- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits
- perform management functions that include direct supervision of hourly associates including employee development
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
