Patient Experience Manager 3

Sodexo•Allentown, PA

18d•Onsite

About The Position

Join Sodexo as a Patient Experience Manager 3 Make a Measurable Impact Across a Leading Healthcare Network Are you a leader passionate about patient satisfaction, driven by data insights, and ready to inspire teams? Sodexo is seeking a highly engaging and data-savvy Patient Experience Manager 3 to support our key partnership with Lehigh Valley Health – Cedar Crest in Allentown, PA. This is a dynamic, client-facing role where your expertise will directly shape the quality of life for patients and families across the entire Lehigh Valley Health Network. In this role, you will be the primary resource for driving patient satisfaction and improving the overall patient experience across 12 hospital locations. This involves a strong focus on on-the-floor coaching and training to elevate frontline service. Why Choose Sodexo? At Sodexo, we are passionate about improving the Quality of Life for everyone we serve. In this critical role, you will have the unparalleled opportunity to directly shape the patient experience across a large, respected, and highly innovative healthcare system. Ready to turn data into dedicated patient care? Apply Today!

Requirements

Experience: Strong background in Patient Experience Management, Healthcare Operations, or Hospitality Leadership is required.
Data Mindset: Proven ability to pull, analyze, and format data to create clear, actionable insights and strategic recommendations.
Communication Excellence: Excellent presentation and communication skills, with a proven ability to speak confidently and persuasively to clients and leadership teams.
Inspiration & Drive: A high level of professionalism, engagement, and the ability to inspire and motivate others around the patient experience mission.
Flexibility & Travel: Willingness to travel frequently across the regional hospital network to provide hands-on support.
Schedule: Generally follows a Monday–Friday, daytime schedule (approx. 8:00 AM–5:00 PM), with occasional evening or weekend activity participation as requested.
Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years

Responsibilities

Data-Driven Leadership: Serve as the network expert, analyzing Press Ganey results and other metrics. You will be responsible for translating complex data insights into clear, actionable strategies and compelling narratives to tell the "patient experience story."
Client & Stakeholder Communication: Confidently attend client meetings to present on patient satisfaction trends, results, and recommendations, utilizing strong PowerPoint presentation skills.
On-Site Coaching & Training: Work "elbow to elbow" with site teams and frontline staff (Hosts/Hostesses) across the network. Your focus will be on coaching, training, performing audits, and teaching core service competencies that align with HR and operational standards.
Strategic Focus: Guide site teams on priority areas and rally efforts to strengthen patient-centered service, with the flexibility to shift focus to areas of greatest need within the regional network.
Professional Engagement: Maintain a highly professional, positive, and engaging presence while collaborating with both clients and internal Sodexo teams.