Patient Experience Manager 1

Sodexo Careers•Newark, DE

6d•Onsite

About The Position

Patients are the heart of everything we do! S odexo is seeking an experienced Patient Experience Manager 1 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1000 licensed bed acute care Level 1 Trauma Center. Christiana Care is Delaware's largest healthcare provider and serves as a regional leader in advanced medical treatments and patient centered care, making a tangible impact on thousands of lives everyday. The ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients.

Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Responsibilities

Rounding with existing patients, families, and Nursing personnel
Collaboration with hospital clinical and administrative leadership
Collecting, organizing, and trending data
Communicating findings with both Nutrition Services and interdisciplinary teams
Networking with other hospitals to identify best practices
Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
Identifying and implementing process improvement initiatives to increase patient satisfaction
Ensuring food safety and sanitation compliance
Oversee patient tray line to ensure meal accuracy
Work closely with the Clinical Nutrition
Act as the liaison between the dietitians, nurse managers
Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
Demonstrate excellent communication and customer service skills