PATIENT EXPERIENCE LIAISON (NON-RN)
UHS•Spokane, WA
13d
About The Position
We are seeking a Patient Experience Liaison & Advocate to support an exceptional patient journey through proactive engagement, service recovery, and responsive advocacy. This role rounds on newly admitted patients, supports communication between patients and care teams, and helps resolve non‑clinical concerns to improve overall satisfaction. The position also investigates complaints, identifies trends, and collaborates with leadership to enhance the patient and visitor experience. If you are compassionate, patient‑centered, and skilled in communication, we encourage you to apply.
Requirements
- 1–3 years of relevant experience in a healthcare environment
- Strong interpersonal and communication skills
- Required certifications: BLS, First Aid, Handle With Care, Verbal De‑Escalation
Nice To Haves
- Experience in a psychiatric setting
- Bachelor’s degree in psychology or related field
Responsibilities
- Round on newly admitted patients, address non‑clinical needs, and support a positive experience.
- Educate patients on satisfaction surveys and conduct/document assessments as needed.
- Investigate and resolve patient and visitor complaints; document concerns and track trends.
- Collaborate with leadership to improve service quality and support service‑recovery efforts.
- Serve as a liaison between patients, families, and staff to ensure clear communication.
- Utilize conflict‑resolution skills to address concerns in real time and promote a respectful, patient‑centered environment.
