Patient Experience Coordinator- Scottsdale (Onsite)

Blue Cross Blue Shield of Arizona•Scottsdale, AZ

2d•Onsite

About The Position

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State. Why Join Our Team? Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different...we look forward to talking to you! For more information, please reach out to our Talent Acquisition team. This position is Onsite within the state of AZ only. This Onsite work opportunity requires residency, and work to be performed, within the State of Arizona. The Patient Experience Coordinator is an essential position that assists in supporting operational excellence. The primary role is to ensure that the clinic operations run smoothly and timely daily. This position emphasizes customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.

Requirements

Experience in a patient-facing or customer-facing position
Excellent patient or customer service and communication skills
A flexible and positive attitude
A proactive and adaptable working style; able to cover tasks as they arise
Impeccable judgment
Proficient PC skills
High school diploma or GED required (bachelor’s degree preferred)
A Basic Life Saving (BLS) Certification required
An active Arizona fingerprint clearance card
Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process.

Nice To Haves

Medical Assistant Certification (preferred)

Responsibilities

Welcome patients and conduct check-in with required forms
Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
Lead the scheduling and patient visit coordination functions within the practice management system
Ensure our patients are always delighted with the level of care they receive
Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
Perform other duties as assigned
Working hours may include extended hours.
This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

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