Patient Experience Coordinator - Full Time

UHS • Fremont, CA

37d • Onsite

About The Position

Come join our team and love what you do! We are currently hiring a full time Patient Experience Coordinator for Fremont Hospital! The Patient Experience Coordinator is an essential team member of the Outpatient Services Department and plays a vital role in creating a seamless, positive and patient-centered experience for patients transitioning from the Inpatient level of care to Outpatient Services -or- outside clients admitting directly into Outpatient Services. The Patient Experience Coordinator is responsible for enhancing the patient journey by fostering open communication with patients, family members, hospital employees and referring partners; identifying service recovery concerns to improve patient satisfaction and engagement; utilizing patient satisfaction surveys, in-house reporting and online review platforms (Google Reviews); actively participating in the morning Flash Meeting to ensure timely and effective coordination of care; providing direct patient education and support related to their outpatient treatment goals; and working closely with the Director of Outpatient Services on assigned projects, employee engagement and marketing initiatives. Fremont Hospital is a fully accredited, 148-bed private inpatient psychiatric hospital providing quality care for children through adults. The facility provides a full assortment of care which includes assessments, inpatient psychiatric hospitalization, partial-hospitalization, intensive outpatient psychiatric treatment as well as chemical dependency outpatient care. Conveniently located near public transportation such AC Transit, BART, and the ACE Train, commuting to the hospital is easy. Fremont Hospital offers comprehensive benefits such as: Challenging and rewarding work environment Tuition Assistance Career development opportunities across UHS and our 300+ locations! HealthStream online learning catalogue with plenty of free CEU courses Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Requirements

• Bachelor’s degree from an accredited college or university in mental health/behavioral science field required.
• Must have experience working directly with an inpatient psychiatric patient population and the chronically mentally ill.
• Excellent communication skills are required, which include actively listening, public speaking, conflict resolution and report writing.
• CPR certified
• Microsoft Word, Excel, Outlook; Adobe

Nice To Haves

• Masters Degree in Marriage and Family Therapy, Psychology, Counseling or other behavioral health related field Preferred.

Responsibilities

• enhancing the patient journey by fostering open communication with patients, family members, hospital employees and referring partners
• identifying service recovery concerns to improve patient satisfaction and engagement
• utilizing patient satisfaction surveys, in-house reporting and online review platforms (Google Reviews)
• actively participating in the morning Flash Meeting to ensure timely and effective coordination of care
• providing direct patient education and support related to their outpatient treatment goals
• working closely with the Director of Outpatient Services on assigned projects, employee engagement and marketing initiatives

Benefits

• Challenging and rewarding work environment
• Tuition Assistance
• Career development opportunities across UHS and our 300+ locations!
• HealthStream online learning catalogue with plenty of free CEU courses
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees