Patient Experience Consultant, Full Time, First Shift
About The Position
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. The Patient Experience Consultant is responsible for the execution of UC Health’s strategic and operating plan for patients, families, and guest experience. In partnership with leaders, the Patient Experience Consultant will develop, execute, communicate and collaborate related to patient experience initiatives across a designated area, which may include inpatient services, outpatient services, medical practice clinics, or other areas supporting experience across the health system. The Patient Experience Consultant will collaborate with leaders to drive patient experience strategy, through educating, role modeling, problem solving, and onsite coaching. The Patient Experience Consultant will be well-versed in patient experience, data analytics, and researching and implementing best practices. The primary role of this position is to facilitate the creation and delivery of education and training needed to support service improvement work and a patient-centered service culture.
Requirements
- well-versed in patient experience
- well-versed in data analytics
- well-versed in researching and implementing best practices
Responsibilities
- execution of UC Health’s strategic and operating plan for patients, families, and guest experience
- develop, execute, communicate and collaborate related to patient experience initiatives across a designated area
- drive patient experience strategy, through educating, role modeling, problem solving, and onsite coaching
- facilitate the creation and delivery of education and training needed to support service improvement work and a patient-centered service culture
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
