Patient Service Representative (PSR) - Full Time First Shift

Valley Health • Winchester, VA

1d

About The Position

Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network. This is a key role in the patient experience and must demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions. This position assures that a high-quality patient experience takes place by providing administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skills. This position is responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency. This position is responsible for collecting accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture.

Requirements

• High School Diploma or equivalent is required.
• (1) year of relevant work experience is required.
• Associate's degree may substitute for one year of relevant work experience.
• Strong computer, customer service and communication skills required.
• Ability to prioritize work.
• Ability to handle confidential information and sensitive situations required.
• Interpersonal skills to work with diverse people within and outside organization required.

Nice To Haves

• Associates degree is preferred.
• Customer service experience preferred.

Responsibilities

• Appointment Scheduling and Referral Functions
• Performs Reception Functions
• Performs Registration Functions
• Collection of Payments/Cash Handling
• Telephone Functions
• Health Information Management Functions
• Cross Coverage/Office Support Functions
• Performs Similar or Related Duties as Requested or Directed

Benefits

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development.
• discounts to on-campus dining, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED