Patient Experience Consultant

Sentara Health • Virginia Beach, VA

3d

About The Position

The Patient Experience Consultant is responsible for all levels of internal and external stakeholders to champion and manage continual patient experience programming. Responsible and accountable for the daily operations of one or more healthcare service lines of business. Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise. Supports patient experience programming for the division. Participates in strategic planning, assists in coordinating execution of the annual patient experience plan, and leads multiple projects from inception to launch. Collaborates to champion and manage continual patient experience improvements.

Requirements

• Bachelor's Degree (Required)
• 3 years of Project Management experience required
• 3 years of Customer Relations experience required
• 3 years of Healthcare experience required

Nice To Haves

• Coaching experience preferred
• Data Analysis experience preferred

Responsibilities

• champion and manage continual patient experience programming
• accountable for the daily operations of one or more healthcare service lines of business
• Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality
• Supports patient experience programming for the division
• Participates in strategic planning
• assists in coordinating execution of the annual patient experience plan
• leads multiple projects from inception to launch
• Collaborates to champion and manage continual patient experience improvements

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees