Agent Experience Consultant

Intermountain Health

1d • $41 - $65 • Hybrid

About The Position

Serves as a consultant to the Agent Experience team, providing strategic advice and hands-on executing for events and relationship building strategies. Partners with cross-functional teams to identify opportunities for process and system improvements and enhancements, delivers actionable recommendations, and actively implements solutions to enhance agent experience initiatives. Leads out on projects and events and presents in meetings, representing the company in a professional way. This position is a hybrid position that will require you to come in the office 3 times a week. We are looking for candidates who have have high attention to details, project management experience, be process oriented excellent interpersonal skills including presenting and running meetings. Experience working with budgets and contracts and excellent writing skills would be a plus. please see the minimum qualifications below Essential Functions Advise and support agent contracting, training, and team processes to ensure success. Consult on agent events, providing expertise in planning, contracting, budgeting, and execution. Facilitate updates to systems, policies, and processes by recommending and implementing innovative solutions. Evaluate current systems and make recommendations for enhancements, supporting project execution for the Agent Experience team. Partner with leaders and cross-functional teams to provide expert guidance and actionable solutions that enhance the agent experience. Apply advanced problem-solving skills to resolve complex challenges and manage sensitive conversations. Engage directly with key agents and agencies to understand needs and deliver tailored consulting support across all markets and lines of business.

Requirements

• Three years’ work experience in a business or consulting environment
• Demonstrated experience in project management, process improvement, and cross-functional collaboration
• Experience advising on and executing initiatives, with a proven ability to translate recommendations into actionable solutions
• Strong analytical, communication, and stakeholder engagement skills
• Consulting expertise
• Analytical and problem-solving skills
• Stakeholder engagement and collaboration
• Process improvement and innovation
• Contracting and compliance knowledge
• Project management and execution
• Strong communication and facilitation skills
• Adaptability and flexibility
• Agent/customer focus
• Technological proficiency
• Good judgment and decision-making
• Ability to translate recommendations into actionable solutions and drive execution
• Manual dexterity, hearing, seeing, speaking
• Valid driver’s license

Nice To Haves

• Bachelor’s degree (or equivalent experience)
• Three to five years’ experience in health insurance or consulting
• Experience advising on and executing projects or initiatives
• Project management and execution experience
• Contracting and compliance knowledge

Responsibilities

• Advise and support agent contracting, training, and team processes to ensure success.
• Consult on agent events, providing expertise in planning, contracting, budgeting, and execution.
• Facilitate updates to systems, policies, and processes by recommending and implementing innovative solutions.
• Evaluate current systems and make recommendations for enhancements, supporting project execution for the Agent Experience team.
• Partner with leaders and cross-functional teams to provide expert guidance and actionable solutions that enhance the agent experience.
• Apply advanced problem-solving skills to resolve complex challenges and manage sensitive conversations.
• Engage directly with key agents and agencies to understand needs and deliver tailored consulting support across all markets and lines of business.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level