Patient Experience Associate
About The Position
Join Our Patient Experience Team at Vive Aesthetics & Wellness! At Vive Aesthetics & Wellness, we believe every detail of the patient journey matters. From the first phone call to the moment they walk out the door, our Patient Experience Team sets the tone. If you’re passionate about creating meaningful connections, thrive in a high-energy environment, and want to be part of a team that goes beyond aesthetics to deliver something truly exceptional - we want to meet you! Our Core Values: What Makes You a Fit for Vive ✔️ There’s No “I” in Team – Collaboration fuels growth, trust builds strength, adaptability drives success. Together, we thrive. ✔️ Deliver “The Vive Experience” – Be the reason someone feels valued, empowered, and excited to come back - turn every interaction into something exceptional. ✔️ Hustle – We’ve built our reputation by pushing boundaries, refining our craft, and never settling for ‘good enough.’ This mindset drives us to be better every day - because excellence isn’t a goal, it’s our standard. Your Role: Be the first and last impression - welcome patients warmly and ensure they feel cared for throughout their visit. Manage phone calls, appointment scheduling, and patient communications with professionalism and empathy. Support seamless check-in and check-out processes, including payments and membership enrollments. Provide concierge-level service, anticipating patient needs and resolving issues with positivity and discretion. Maintain a polished, organized, and professional front desk environment. Partner with the clinical team to ensure smooth patient flow and an exceptional overall experience. Who You Are: ✔️ Compassionate, outgoing, and genuinely people-focused - you love creating a positive experience for others. ✔️ Detail-oriented and organized, able to balance multiple priorities in a fast-paced setting. ✔️ A strong communicator who can connect with patients and team members alike. ✔️ Proactive, adaptable, and resourceful - someone who takes initiative rather than waiting to be asked. ✔️ Tech-savvy and quick to learn new systems (EHR, payment platforms, and scheduling tools). ✔️ A culture fit - energized by collaboration, committed to growth, and motivated by excellence. Why Join Vive? ✨ A supportive, culture-driven team where your role truly matters ✨ Opportunities for growth and advancement ✨ Competitive pay and benefits ✨ A workplace that feels like family If you’re ready to deliver The Vive Experience and thrive in a role where every interaction makes an impact, apply today! Be the reason someone smiles, feels valued, and can’t wait to come back - join our Patient Experience Team!
Requirements
- Customer service or front desk experience required (medical or aesthetics preferred, but not necessary).
- Strong communication and problem-solving skills.
- Ability to remain calm, positive, and professional in high-pressure situations.
- Comfort with technology (phones, iPads, scheduling platforms).
Responsibilities
- welcome patients warmly and ensure they feel cared for throughout their visit
- manage phone calls, appointment scheduling, and patient communications with professionalism and empathy
- support seamless check-in and check-out processes, including payments and membership enrollments
- provide concierge-level service, anticipating patient needs and resolving issues with positivity and discretion
- maintain a polished, organized, and professional front desk environment
- partner with the clinical team to ensure smooth patient flow and an exceptional overall experience
Benefits
- Opportunities for growth and advancement
- Competitive pay and benefits
- A workplace that feels like family
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
