Patient Experience Advisor

Logan Health • Kalispell, MT

1d • Onsite

About The Position

Logan Health is seeking a Patient Experience Advisor to enhance the patient experience by fostering a culture of empathy, service, and trust. This role involves acting as a key liaison between patients, families, and care teams, ensuring feedback is addressed, issues are resolved, and exceptional care is recognized. The advisor will connect with people, solve problems, and drive service excellence across the medical center, playing a meaningful role in making every patient feel heard, valued, and respected. The position collaborates with clinical and administrative leaders, monitors patient feedback, facilitates patient engagement, and supports training initiatives to improve care quality, communication, and customer service.

Requirements

• Strong problem-solving and data analysis skills.
• Exceptional verbal and written communication with the ability to engage all levels of staff, patients, and families.
• A calm, empathetic, and diplomatic approach to sensitive and high-stakes situations.
• Organizational strength and the ability to juggle priorities independently and as part of a collaborative team.
• Proficiency in Microsoft Office and ability to learn new systems with ease.

Nice To Haves

• Bachelor’s degree in a related field and/or at least three (3) years of healthcare experience.
• Patient Experience Certification (preferred or obtained within 2 years of hire).

Responsibilities

• Serve as the voice of the patient, resolving concerns and celebrating compliments across Logan Health Medical Center.
• Collaborate with clinical and administrative leaders to enhance the patient experience.
• Monitor and analyze patient feedback data, including surveys and grievances, to identify trends and recommend improvements.
• Facilitate patient and family engagement through meetings and advisory councils.
• Prepare and deliver monthly and quarterly reports on patient experience metrics, outcomes, and service recovery.
• Support leadership with training initiatives to foster a culture of empathy, responsiveness, and excellence.
• Help shape and implement strategies that directly improve care quality, communication, and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees