Patient Engagement Specialist - Central Team (Remote)

Author Health, LLC•Medford, MA

59d•Remote

About The Position

At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too. If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact in people’s lives, we’d love to meet you. Let’s build the future of mental health care together! ___________________________________________________________________________________________________________________________________________________________ Our mission-driven, person-first company is seeking a self-motivated and empathetic Patient Engagement Specialist to join our team. This role is essential to connecting patients with the critical health and social services that they need. As a Patient Engagement Specialist, you will play a pivotal role in Author Health’s approach to care by connecting over the phone and virtually with individuals with SMI, SUD and dementia. Your focus will be on helping these individuals schedule and attend health care services by forming meaningful connections and relationships. This position requires strong interpersonal skills, the ability to build trust quickly, and a relentless drive to help patients and their caregivers access the care they deserve. You will be responsible for high-volume outreach aimed at growing our program, documenting member interactions thoroughly, and providing seamless handoffs to our clinical team. The ideal candidate thrives in a fast-paced environment, is metrics-driven, and values the opportunity to work in a purpose-driven, evolving startup.

Requirements

2+ years of experience in customer service/sales, with cold outreach experience preferred
2+ years of experience in healthcare outreach, community engagement, or related fields
Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges
Proficiency in critical thinking, time management, and multitasking
Able to work independently and able to meet weekly outreach goal successfully
Basic proficiency in G-Suite, and video conferencing platforms
Excitement for working in an innovative, fast-paced startup environment
Adherence to HIPAA regulations and confidentiality
Strong tech proficiency and comfort using technology in daily work

Responsibilities

Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment

Benefits

Retirement savings plan (401k) Plan with up to 3.5% company match
Low cost comprehensive benefits package for employee and dependents (Medical/ Dental / Vision / STD / Life Insurance)
Generous paid vacation and sick leave
9 paid holidays throughout the year with (2) additional flex holidays, 11 in total!
Performance-based bonuses
And much more!

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