Patient Engagement Specialist

Alsos Behavioral Management•Morrilton, AR

2d•$16 - $18

About The Position

We’re looking for someone who is excited to join our passionate, authentic, and courageous team. We’re uncompromising in the pursuit of excellence: our core values are more than just words on a page – we live and breathe them. To work at our company is to make a promise to help our patients achieve their wildest dreams. Our company operates residential treatment programs for individuals with substance use disorder. We seek not merely to restore sobriety, but to transform our patients’ lives. We believe treatment should be local, individualized, holistic, and relational. We’re growing rapidly and looking for the right people to grow with us. Summary The Patient Engagement Specialist (PES) is the main staff point of contact for patients in early recovery, helping to create a safe, structured, and supportive treatment environment. The PES leads non-clinical group activities, monitors patient movement, resolves interpersonal conflicts, and supports daily operations. Ideal candidates are calm under pressure, value structure and consistency, and are deeply committed to supporting recovery. OVERVIEW: The Patient Engagement Specialist monitors & provides accountability to patients in treatment and embarking on their road to recovery. They are the main staff point of contact for all patients, carrying out activities ranging from light fitness classes to daily lectures on topics pertinent to recovery. They monitor patients regularly, resolving conflicts and responding to critical situations. They interact regularly with other clinical staff to aid in the recovery process.

Requirements

High School Diploma, GED, or equivalent experience
Minimum 1 year of experience working with behavioral health or substance use populations strongly preferred
Valid, unrestricted driver’s license with a clean record (minimum 3 years preferred)
Demonstrated ability to remain calm and professional in high-stress or crisis situations
Ability to de-escalate interpersonal conflict and set consistent boundaries
Physically able to intervene in emergency situations, including lifting or running if necessary
Strong interpersonal skills with the ability to gain patient trust and foster respect
Passion for recovery and commitment to a drug-free lifestyle
Authorization to work in the United States required
Applicant must be 21 years of age or older in order to be eligible for company insurance and use of company car
1+ year(s) experience working with Substance Abuse populations strongly preferred
Ability to stay calm in stressful or high-risk situations
Comfort with conflict required
Possess the physical ability to run and the strength to disarm/defuse tense situations
Ability to deadlift/bench approximately 200 pounds is essential
Skilled at solving problems and using critical thinking
Clean driving record for at least 3 years
Commitment to drug-free lifestyle and responsible alcohol use is essential
Authorization to work in the US is required
Competency with Microsoft Office Suite
Competency with electronic health records

Nice To Haves

Crisis intervention training strongly preferred
Personal passion or interest in substance abuse issues strongly preferred
Crisis Intervention Training strongly preferred
Personal passion or interest in substance abuse issues strongly preferred

Responsibilities

Serve as a primary point of daily support and accountability for patients in treatment
Monitor patient movement and enforce program rules and safety standards
Lead non-therapy enrichment activities including light fitness, guided meditation, and peer-led discussion groups
Facilitate or supervise trips to off-campus 12-step meetings and community events
Support and monitor communal areas, including the courtyard and meal rooms
Mediate and de-escalate patient conflicts using calm, professional communication
Assist with minor cleaning duties and promote a respectful, orderly facility environment
Drive patients to meetings or events as needed (in the absence of a designated driver)
Document observations and communicate with clinical or leadership staff as needed
Model professionalism, accountability, and emotional composure at all times
Participate in team meetings, training, and ongoing development
Demonstrate our values and mission statement
Specialize in one-on-one patient engagement and retention tactics
Facilitate non-therapy groups and led patients in light daily fitness classes and enrichment activities including guided meditation, community building and free time
Monitor patient movement and maintain presence in “courtyard” area; monitor meals in the meal room, including enforcement of portion control and putting aside plates for those not feeling well enough to physically attend meals
Lead community meetings to discuss various aspects of treatment or to resolve potential conflicts between patients
Attend & supervise trips to off-campus 12-step recovery meetings and enrichment activities with outside vendors
Monitor patients at all times, diffuse conflicts, ensure patient compliance with treatment protocol, and involve other clinical staff as necessary
Perform some daily facility cleaning duties
Drive patients to off-campus meetings and events In absence of the Van Driver
Perform all other tasks as assigned by supervisor
Work as a highly dependable, independent member of the treatment team
Be a committed team player willing to learn new skills