Patient Engagement Specialist - Remote - Full Time

PM Pediatric Care

22d•$48,000 - $53,000•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary Patient Engagement Specialist coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states. In addition, the Patient Engagement Specialist communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments. Schedule: Mondays - Fridays 10:00am - 6:00pm EST Compensation range: $48,000 - $53,000 dependent upon relevant experience Benefits eligible! Description Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members. Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools. Provide accurate and courteous information regarding our services to physicians and other callers. Respond effectively and promptly to all patient, provider, and team member requests. Maintain/Update patient information and working knowledge of insurance protocols. Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits. Provides information to the patient and/or guarantors regarding their benefits and financial obligations. Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately. Explain insurance coverage and financial responsibility to patients in clear language. Communicate when insurance issues arise (inactive coverage, referral needed, etc.) Work with billing teams to correct coverage issues. Maintain insurance panels. Obtain approval for schedule changes or cancellations as appropriate. Meet specified goals and objectives assigned by management. Escalate any problems that may arise to management. Complete other duties as assigned or identified based on patient needs. Ability to adhere to quality and productivity standards. #LI-MC1

Requirements

Experience with insurance eligibility.
Attention to detail a requirement.
Strong organizational skills.
Ability to multi-task and prioritize.
Ability to work well with others in a team driven environment.

Nice To Haves

Bilingual Spanish Preferred.
Bachelor’s degree preferred.

Responsibilities

Coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states.
Communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments.
Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members.
Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.
Provide accurate and courteous information regarding our services to physicians and other callers.
Respond effectively and promptly to all patient, provider, and team member requests.
Maintain/Update patient information and working knowledge of insurance protocols.
Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits.
Provides information to the patient and/or guarantors regarding their benefits and financial obligations.
Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately.
Explain insurance coverage and financial responsibility to patients in clear language.
Communicate when insurance issues arise (inactive coverage, referral needed, etc.)
Work with billing teams to correct coverage issues.
Maintain insurance panels.
Obtain approval for schedule changes or cancellations as appropriate.
Meet specified goals and objectives assigned by management.
Escalate any problems that may arise to management.
Complete other duties as assigned or identified based on patient needs.
Ability to adhere to quality and productivity standards.