Patient Engagement Specialist - Full Time

UHS•Chicago, IL

23d

About The Position

Position Summary: The Patient Advocate serves as a vital liaison between patients, their families, and hospital staff. This role is responsible for promoting and protecting patient rights, addressing and resolving concerns, and enhancing the overall patient experience. The advocate works to improve patient engagement and satisfaction while supporting essential hospital operations and ensuring compliance with regulatory standards. Garfield Park Behavioral Hospital is dedicated to providing behavioral health and psychiatric support to children and teens ages 3 to 17. Above all else, we treat every patient with compassion and respect. Using evidence-based treatment approaches and individualized care, we strive to instill hope in our patients, their families and our community. For Benefit information, please visit: UHS Benefits Service Center

Requirements

High School diploma or GED required.
One-year customer service experience required; experience within the healthcare field strongly preferred.
Knowledge of patient rights, hospital operations and healthcare regulations preferred.
Strong ability to work cooperatively with other hospital staff, patients and patient families and involved community agencies.
Excellent organization skills, as well as oral and written communication and active listening skills.
Ability to build trust, resolve conflict and maintain confidentiality.

Nice To Haves

Associates or Bachelors Degree preferred.
experience within the healthcare field strongly preferred.
Knowledge of patient rights, hospital operations and healthcare regulations preferred.