Patient Engagement Specialist - Tier II (Call Center) - Mansfield Orthopaedics

Copley Hospital•Morrisville, VT

2d•Onsite

About The Position

Copley Hospital, located in Morrisville/Stowe VT, is seeking a Patient Engagement Specialist - Tier II (Call Center) to join their Mansfield Orthopaedics practice in Morrisville. Call Center Specialists are integral in arranging for the smooth flow of patients into outpatient services through referrals. The Call Center Team is the first introduction a patient has to the practice, and every interaction with patients needs to be positive and supportive. Specialists communicate directly with staff, patients, physicians, and providers to ensure a positive experience for patients in obtaining their desired appointments with providers. Call Center Referral Specialists will provide courteous and professional phone support to patients by answering calls timely and demonstrating good listening and communication skills. This is a Full-Time position, with Part-Time available. Copley Hospital has a variety of shifts available across Full-Time, Part-Time, and Per Diem needs.

Requirements

High school diploma or GED.
One (1) year experience in a medical office setting as an administrative assistant, scheduler or similar function.
Excellent telephone skills etiquette.
Organized.
Good follow-up abilities.
Personable, establishes patient rapport.
Able to put patients at ease.
Some computer skills.
Comfortable with multitasking.

Nice To Haves

Post high school education is desirable, e.g., associates degree in business, secretarial science, etc.

Responsibilities

Courteously answers calls within 3 rings.
Registers and performs all related functions for Time of Service Patients: Explains and obtains all necessary patient consents in a complete and timely manner.
Registers and performs all related functions for Time of Service Patients: Collects / provides financial paperwork as required.
Registers and performs all related functions for Time of Service Patients: Determines and collects patient co-payment amount and issues receipt.
Registers and performs all related functions for Time of Service Patients: Counts and verifies cash and payments with 100% accuracy.
Registers and performs all related functions for Time of Service Patients: Processes cancellation of services as required, notifying all pertinent hospital personnel as necessary.
Obtains and verifies patient information for pre-registration: Obtains all relevant information from various scheduling offices.
Obtains and verifies patient information for pre-registration: Confirms appointment with patient and/or follows up with patient in a timely manner should information be found to be incorrect/incomplete.
Schedules special diagnostic tests for clinic patients as per providers orders. Communicates directly with the testing service or department and confirms the appointment with patients. Obtains screening information from patients as needed for different testing and ensures that this information is communicated to the appropriate department. Informs the patient of the scheduled date and procedure to follow on day of test Ensures that patient is scheduled for a follow up provider appointment following the test.
Performs all functions associated with scheduling appointments for patients. Communicating with patients, physicians, other staff members by telephone. Proficient with electronic medical records (EMR). Collecting payments. Solving scheduling problems.
Charge Entry and Non-patient encounter accounts: Enters and reconciles patient charges prior to posting to patient account.
Charge Entry and Non-patient encounter accounts: Processes and resolves non-patient encounter paperwork.