Patient Engagement Specialist II

Family Health Centers of San Diego • San Diego, CA

1d • $26 - $31

About The Position

The Patient Engagement Specialist II provides patient engagement and health education to patients of Family Health Centers of San Diego. Duties are split between providing patient engagement services and providing group and individual health education, with a particular focus on community health education. Specific assignments vary depending on program, grant, and patient demographics, with a focus on educating and connecting the medically underserved to community based healthcare services.

Requirements

• At least 2 years of experience in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.
• High School diploma or GED required, or equivalent combination of education and life experience that provides the skills, knowledge, and ability to perform the essential job duties and which meets any required state or federal certification.
• Traveling between sites and other locations is required as an essential function of the job.
• Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required.
• California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.
• Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
• Ability to work a flexible schedule, including evenings, nights, and weekends.
• Ability to work effectively with community members and patients from diverse social, cultural and economic groups.
• Ability to work effectively with other organizations.
• Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience).
• Communication skills, such as reflecting, active listening, and paraphrasing.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Intermediate ability to investigate leads for patient recruitment and engagement opportunities.
• Intermediate written and verbal communication skills, including ability to communicate effectively with community members, patients and family members who speak English as a second language.
• Knowledge of adult and child education techniques, practices, and tools.
• Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.
• Knowledge of the current science and practices related to the health topic for the assigned program.

Nice To Haves

• Bachelor's degree with a focus on psychology, sociology, social work, communication, public health, or a related field strongly preferred; 4 years of recent or relevant work or life experience may substitute for the degree
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Bilingual in English/Spanish may be required depending on assignment.

Responsibilities

• Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.
• Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.
• Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.
• Is an effective, productive, and collegial team member.
• Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans.
• Effectively investigates leads for patient recruitment and engagement opportunities.
• Performs other duties as assigned.
• Written work (such as plans, flyers, reports, etc.) is accurate and timely.
• Effectively uses computer resources available as required to meet organization’s demands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED