Patient Engagement Specialist

ConcertoCare•Louisville, KY

2d•Hybrid

About The Position

This is a hybrid position that supports occasional in-person outreach in the Louisville, KY area. 8 am to 5 pm Monday thru Friday EST or CST Monthly Bonus Incentive Competitive Salary Excellent Work/Life Balance 15 days of PTO and 3 Floating Holidays 8 paid holidays yearly Medical, Dental, Vision and 401k As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements.

Requirements

1 year of experience in a healthcare, patient-oriented position.
1 year of experience in providing customer service.
Sales experience and history of consistently achieving sales goals/metrics preferred.
Appointment scheduling experience.
Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years. Multiple violations and accidents within the last 5 years would be subject to review.

Nice To Haves

CNA/MA background is a plus.
Call center experience is a plus.
Demonstrated passion for extraordinary patient service.

Responsibilities

Engage patients via telephone in a friendly, supportive, and professional manner
Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
Self-manage outreach work queue
Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
Schedule patient appointments when successful outreach
Answer inbound calls to support and engage with new patients
Maintain the highest levels of patient confidentiality