Patient Engagement Coordinator

SUN Behavioral Houston•Houston, TX

1d•Onsite

About The Position

The Patient Engagement Coordinator is responsible for the collection of outcomes assessments and patient satisfaction surveys, communication with the treatment team, and documentation of completion. This role involves assisting patients with the completion of admission and discharge outcomes assessments appropriate to population and program within designated time frames, as well as patient satisfaction surveys. The coordinator is tasked with notifying treatment team members of assessment completion, communicating identified patient safety issues, and utilizing dynamic forms for assessments and surveys. Key duties also include scanning and filing completed outcomes assessments in the electronic health record, providing data on completed assessments and surveys, understanding the Discharge Calendar for preparation, ensuring interdepartmental communication for timely admissions assessments, and assisting patients with registration for additional engagement programs. The position also emphasizes creating a safe environment, adhering to safety rules, reporting incidents, correcting hazards, attending safety programs, participating in quality projects, fostering teamwork, building collaborative relationships, demonstrating strong communication skills, upholding integrity, applying the hospital's mission and values, demonstrating fiscal responsibility, completing required trainings, maintaining professionalism, and showing compassion and cultural understanding.

Requirements

High School Diploma or equivalent.
CPR certification.
Hospital-selected de-escalation technique certification.

Nice To Haves

Some college courses.
One (1) year of experience in a health care or behavioral health care setting.

Responsibilities

Assist the patient with completion of admission and discharge outcomes assessments appropriate to population and program within the designated time frames.
Assist the patient with completion of patient satisfaction surveys.
Notification to treatment team members of completion of admission and discharge outcomes assessments and communication of identified patient safety issues to treatment team.
Ability to use the dynamic forms for completion of outcomes assessments and satisfaction surveys.
Ability to scan and file completed outcomes assessments in the electronic health record.
Provide data of completed outcomes assessments and patient satisfaction surveys including patient comments.
Understanding of the Discharge Calendar for preparation for discharge and to ensure completion of discharge outcomes assessments and patient satisfaction surveys are completed and reviewed prior to discharge.
Interdepartmental communication to ensure admission outcomes assessments are completed within the designated time frames.
Assist the patient in registration and completion of additional engagement programs.
Perform other duties as required.
Strives to create a safe, healing environment for patients and family members.
Follows all safety rules while on the job.
Reports near misses, as well as errors and accidents promptly.
Corrects minor safety hazards.
Communicates with peers and management regarding any hazards identified in the workplace.
Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
Participates in quality projects, as assigned, the monthly Performance and Improvement Committee and supports quality initiatives.
Works well with others in a spirit of teamwork and cooperation.
Responds willingly to colleagues and serves as an active part of the hospital team.
Builds collaborative relationships with patients, families, staff, and physicians.
The ability to retrieve, communicate, and present data and information both verbally and in writing as required.
Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
Demonstrates adequate skills in all forms of communication.
Strives to always do the right thing for the patient, coworkers, and the hospital.
Adheres to established standards, policies, procedures, protocols, and laws.
Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership.
Exemplifies professionalism through good attendance and positive attitude, at all times.
Demonstrates accountability for ensuring the highest quality patient care for patients.
Willingness to be accepting of those in need, and to extend a helping hand.
Desire to go above and beyond for others.
Understanding and accepting of cultural diversity and differences.