Patient Engagement Coordinator

Total Care Connect•Columbus, OH

2d•$19 - $22

About The Position

The Patient Engagement Coordinator is responsible for connecting health plan members to preventive healthcare services offered through TCC. This role involves educating members about in-home preventive care visits, such as Annual Wellness Visits, cancer screenings, vaccinations, and other HEDIS-quality measures. The Specialist will perform outreach, scheduling, and follow-up to ensure members receive timely preventive care. Strong communication, empathy, and organizational skills are essential to support a diverse population and maintain accurate member records. This position plays a key role in improving member health outcomes through proactive engagement.

Requirements

High school diploma or equivalent required
1-2 years experience in healthcare member engagement, call center, or care coordination preferred.
Strong communication and active listening skills, with empathy for diverse populations.
Ability to explain healthcare services in clear, patient-friendly language.
Comfort using technology (Microsoft Teams, engagement tools, EHRs).
Highly organized, reliable, and self-motivated with attention to detail.

Responsibilities

Conduct outbound calls, texts, and emails to eligible health plan members to educate and schedule them for in-home preventive services.
Use approved scripts to explain the value of preventive visits, including flu shots, cancer screenings, and other HEDIS-related services.
Verifying member eligibility and performing data recovery tasks such as updating and maintaining accurate contact information, including phone numbers and addresses.
Document outreach attempts, call outcomes, and member preferences accurately in TCC’s engagement and scheduling platform
Follow the TCC three-touch communication process (call, voicemail, text) to maximize member reach and engagement.
Obtain text message consent and send appointment reminders in accordance with company policy.
Reschedule canceled or missed appointments promptly to minimize care gaps.
Collaborate with care coordinators, clinical staff, and management to ensure seamless communication and scheduling.
Track daily call goals and contribute to weekly performance metrics such as reach rate, scheduled appointments, and completed visits.
Maintain confidentiality of all member information in compliance with HIPAA regulations.