Patient Engagement Coordinator - Mount Sinai Health Partners - Hybrid-Remote

Mount Sinai Health System•New York, NY

5d•Hybrid

About The Position

Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care and research/education. Our health system has over 38,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year. Up for the challenge to make health care better by delivering more value and a better patient and provider experience at lower cost, Mount Sinai Health System invested in Mount Sinai Health Partners, a business unit to lead the health system’s transition to a value-based care business. Making a commitment to working differently and taking on more accountability and risk for patients is instrumental in our quest to deliver world-class population health management. The population health team within Mount Sinai encompasses payer contracting, population health analytics and operations, care management, wellness services, provider communications and engagement, clinical integration, and population-based quality and efficiency management and improvement. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. Delivering the most efficient and highest quality care while rewarding total health outcomes is a win for all—from patients to providers to health care insurers. MSHP is a fast growing business unit within Mount Sinai and is looking for team members who: Are comfortable “playing up” and “playing down” as needed to accomplish business objectives Work productively amidst ambiguity Thrive in fast-paced work environments Seek to improve the status quo Within MSHP, the Quality Team is an integral component of clinical operations led by the Deputy Chief Medical Officer. The team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. MSHP seeks a Patient Engagement Coordinator. The Patient Engagement Coordinator is responsible for engaging patients in care through a data-driven approach to prevention, chronic disease management and medication management through the quality and medication adherence programs. The Coordinator will be supported by the clinical team to ensure that patients are able to access the care they need. The Coordinator develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team as well as pharmacies and community-based resources to improve health outcomes. The Patient Engagement Coordinator reports to the Director of Quality and Patient Engagement.

Requirements

Bachelor?s degree, preferably in a health-related profession or combination of applicable experience and education.
1-3 years relevant experience in health care, patient navigation or related field preferred.
Fluency in English
Facility with electronic medical record and scheduling systems
Effective communicator ? excellent written and verbal communication for use with patients, staff, and vendors.
Organized ? detail-oriented; consistently meets and tracks timelines and objectives
MS Office Suite: Intermediate

Nice To Haves

Fluency in Spanish, a plus

Responsibilities

Works to improve patients’ experience before, during and following engagement with the health system to provide care continuity.
Interacts with patients and caregivers as appropriate to ensure continuity of care, support adherence to care plans, and identify barriers that prevent adherence to care plans.
Assists in closing care gaps through use of chronic disease and prevention registries by communicating with the patient and healthcare professionals.
Outreaches and engages with patients to address medication adherence issues in coordination with internal care team members and the patient’s pharmacy.
Assists in medical record chart reviews for the purpose of quality audits and assists in the collection of patient information from external providers, labs, and hospitals.
Documents all patient encounters as appropriate in hospital documentation system and assists with the development of standardized reports on quality, utilization, processes and outcomes of care coordination.
Educates patients regarding how to navigate throughout the health system.
Follows the patient’s progress, identifies potential concerns, and collaborates with care team members to overcome social, financial or medical barriers.
Coaches patients, families, and/or authorized care givers on how to use existing skills and develop new ones to make lifestyle behavior changes that can positively affect patient’s health. Engages them in the use of MyChart to facilitate electronic access of patient’s health care information.
Where deemed needed, may spend time helping practices with clinical workflows and dissemination of best practices.
Performs other duties as required.