Patient Engagement Coordinator

Total Care Connect • Columbus, OH

8d

About The Position

The Patient Engagement Coordinator is responsible for connecting health plan members to preventive healthcare services offered through TCC. This role involves educating members about in-home preventive care visits, such as Annual Wellness Visits, cancer screenings, vaccinations, and other HEDIS-quality measures. The Specialist will perform outreach, scheduling, and follow-up to ensure members receive timely preventive care. Strong communication, empathy, and organizational skills are essential to support a diverse population and maintain accurate member records. This position plays a key role in improving member health outcomes through proactive engagement.

Requirements

• High school diploma or equivalent required
• 1-2 years experience in healthcare member engagement, call center, or care coordination preferred.
• Strong communication and active listening skills, with empathy for diverse populations.
• Ability to explain healthcare services in clear, patient-friendly language.
• Comfort using technology (Microsoft Teams, engagement tools, EHRs).
• Highly organized, reliable, and self-motivated with attention to detail.

Responsibilities

• Conduct outbound calls, texts, and emails to eligible health plan members to educate and schedule them for in-home preventive services.
• Use approved scripts to explain the value of preventive visits, including flu shots, cancer screenings, and other HEDIS-related services.
• Verifying member eligibility and performing data recovery tasks such as updating and maintaining accurate contact information, including phone numbers and addresses.
• Document outreach attempts, call outcomes, and member preferences accurately in TCC’s engagement and scheduling platform
• Follow the TCC three-touch communication process (call, voicemail, text) to maximize member reach and engagement.
• Obtain text message consent and send appointment reminders in accordance with company policy.
• Reschedule canceled or missed appointments promptly to minimize care gaps.
• Collaborate with care coordinators, clinical staff, and management to ensure seamless communication and scheduling.
• Track daily call goals and contribute to weekly performance metrics such as reach rate, scheduled appointments, and completed visits.
• Maintain confidentiality of all member information in compliance with HIPAA regulations.

Benefits

• Health, dental, vision insurance
• paid time off
• 401(k)/retirement
• disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED